Job Description

In Q4 2023, Intel announced PSG will be reported as a separate business unit beginning on January 1, 2024 with ongoing support from Intel. This position is associated to that standalone business strategy and is expected to fully transition to a standalone company at some time in the future with an anticipated target of Jan 1, 2025. We are a leading global semiconductor company at the forefront of innovation, delivering cutting-edge solutions for a diverse range of industries.

• Manages incidents for numerous critical services, diagnoses and troubleshoots existing systems, solves technical queries, and provides solutions to resolve issues.

• Works to improve the reliability and performance of the services, establishes and documents standard procedures for escalation of complex unresolved issues.

• Works with system architects and software engineers to translate functional specifications and technical requirements into flexible, scalable, and manageable support systems.

• Drives continuous improvement efforts by monitoring systems, hardware, and software and keeps track of developments with the help of different tools and technologies.

• Supports customer's technology, product, service, and business processes.

• Drives technical and quality improvements across incident and knowledge management processes, and owns, measures, and monitors performance indicators (e.g. service targets, customer satisfaction, etc.).

• Facilitates systems integration testing (SIT) and user acceptance testing (UAT).

• Defines and performs software and hardware configuration across diverse platforms across the enterprise.

Qualifications

• Bachelor's degree in Computer Science, Electrical/Computer Engineering or related field and 9+ years of experience OR a Master's degree in Computer Science, Electrical/Computer Engineering or related field and 6+ years of experience. Master's degree or relevant certifications (e.g., PMP, ITIL) are a plus.

• Minimum 8 years of experience in managing customer service environment, service desk/ helpdesk.

• Strong understanding of information systems, software development lifecycle, IT infrastructure, and emerging technologies.

• Excellent leadership, communication, and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders, and influence decision-making.

• Strong analytical and problem-solving abilities, with a focus on driving solutions and delivering results in a dynamic and fast-paced environment.

• Requirements listed would be obtained through a combination of industry relevant job experience, internship experiences and or schoolwork/classes/research.

Inside this Business Group

The Programmable Solutions Group (PSG) was formed from the acquisition of Altera. As part of Intel, PSG will create market-leading programmable logic devices that deliver a wider range of capabilities than customers experience today. Combining Altera's industry-leading FPGA technology and customer support with Intel's world-class semiconductor manufacturing capabilities will enable customers to create the next generation of electronic systems with unmatched performance and power efficiency. PSG takes pride in creating an energetic and dynamic work environment that is driven by ingenuity and innovation. We believe the growth and success of our group is directly linked to the growth and satisfaction of our employees. That is why PSG is committed to a work environment that is flexible and collaborative, and allows our employees to reach their full potential.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.

Working Model

This role will require an on-site presence.