We are searching for a top-notch customer service and rental operations consultant or what we call a Rental Operations Agent to join our team and ensure our customers receive excellent assistance at our Apex Car Rental, Queenstown location.

• Fixed term role for 12-months (maternity cover)

• Full-time (40 hours per week) position available

• Based 2 minutes away from the Queenstown Airport

• Supportive, friendly, and caring culture

Fixed term role for 12-months (maternity cover)

Fixed term role for 12-months (maternity cover)

Fixed term role for 12-months (maternity cover)

Full-time (40 hours per week) position available

Full-time (40 hours per week) position available

Full-time (40 hours per week) position available

Based 2 minutes away from the Queenstown Airport

Based 2 minutes away from the Queenstown Airport

Based 2 minutes away from the Queenstown Airport

Supportive, friendly, and caring culture

Supportive, friendly, and caring culture

Supportive, friendly, and caring culture

About the Role  

About the Role  

From our customer counter you will greet and interact with customers, market products and services and complete rental transactions, contracts and bookings, process payments, resolve customer queries/disputes and do daily reporting.

To ensure our customers always get the best experience, you will also be required to inspect vehicles for damages, drive vehicles between locations, assist with fleet management and assist with the cleaning of our vehicles from time to time.

What we are looking for: 

What we are looking for: 

• Preferably looking for someone with a minimum 3 months working experience in the car rental industry (highly advantageous) but any previous experience within retail, hospitality, customer service or similar roles will be needed.

• Full , clean, valid class 1 driver’s licence .

• Ability to work in a fast-paced environment while delivery exceptional customer service. 

• Comfortable learning and using various computer systems to accurately input rental information (training will be provided)

• Ability to follow procedures and adhere to company guidelines and standards. 

Preferably looking for someone with a minimum 3 months working experience in the car rental industry (highly advantageous) but any previous experience within retail, hospitality, customer service or similar roles will be needed.

Preferably looking for someone with a minimum 3 months working experience in the car rental industry (highly advantageous) but any previous experience within retail, hospitality, customer service or similar roles will be needed.

Full , clean, valid class 1 driver’s licence .

Full , clean, valid class 1 driver’s licence .

Full , clean, valid class 1 driver’s licence .

Ability to work in a fast-paced environment while delivery exceptional customer service. 

Ability to work in a fast-paced environment while delivery exceptional customer service. 

Comfortable learning and using various computer systems to accurately input rental information (training will be provided)

Comfortable learning and using various computer systems to accurately input rental information (training will be provided)

Ability to follow procedures and adhere to company guidelines and standards. 

Ability to follow procedures and adhere to company guidelines and standards. 

We operate 7 days a week, 8 am to 8 pm, where you will be required to work as per our rotating roster on 8-hour shifts including weekends.  In this full-time role you will be expected to work 40 hours per week on 5 x 8 hours shifts per week. Please note this is a 12-month fixed term assignment position.

We operate 7 days a week, 8 am to 8 pm, where you will be required to work as per our rotating roster on 8-hour shifts including weekends.  In this full-time role you will be expected to work 40 hours per week on 5 x 8 hours shifts per week. Please note this is a 12-month fixed term assignment position. We operate 7 days a week, 8 am to 8 pm, where you will be required to work as per our rotating roster on 8-hour shifts including weekends.  In this full-time role you will be expected to work 40 hours per week on 5 x 8 hours shifts per week. Please note this is a 12-month fixed term assignment position.

What’s on offer:

What’s on offer:

• $30.16 per hour and you can increase your earnings with our sales incentive scheme.

• Uniform and parking provided.

• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options 

• Employee discounts on car rental across Avis Budget Group and our partners

• Access to discounts and offers from retailers and big brands.

• Full training provided to help you achieve your goals & reach your potential.

$30.16 per hour and you can increase your earnings with our sales incentive scheme.

$30.16 per hour and you can increase your earnings with our sales incentive scheme.

Uniform and parking provided.

Uniform and parking provided.

Wellbeing programme incl. life insurance, discounted health insurance and superannuation options 

Wellbeing programme incl. life insurance, discounted health insurance and superannuation options 

Employee discounts on car rental across Avis Budget Group and our partners

Employee discounts on car rental across Avis Budget Group and our partners

Access to discounts and offers from retailers and big brands.

Access to discounts and offers from retailers and big brands.

Full training provided to help you achieve your goals & reach your potential.

Full training provided to help you achieve your goals & reach your potential.

If you would like the opportunity to represent Avis Budget Group, then we want to hear from you! To put an application forward, please click Apply Now .

If you would like the opportunity to represent Avis Budget Group, then we want to hear from you! To put an application forward, please click Apply Now . Apply Now .

About Avis Budget Group 

About Avis Budget Group 

We don\'t just rent cars. We\'re changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we\'re leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

QueenstownOtagoNew Zealand

R0169112