Job Description:

Overview

Bank of America is one of the world\'s largest financial institutions, serving individual consumers, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. BA Continuum is a nonbank subsidiary of Bank of America, part of our Global Delivery Center of Expertise in the bank. Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for the individuals, businesses and institutional investors we serve worldwide. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.BA Continuum India Pvt. Ltd. supports business process, information technology and knowledge process across Consumer Banking, including Card and Home Loans, Legacy Asset Servicing, Global Banking and Markets, and Global Wealth and Investment Management lines of business at Bank of America.

Process Overview

The COO organization enables business delivery on all COO functions including strategy, workspace management, workforce governance, employee engagement, risk management, portfolio governance and integrated reporting. Additionally, the team also provides support on enhanced approvals for resource requisitions, campus hiring program and global mobility.

Job Description

As a Issue Management QA, an individual will be independent and resourceful, ensuring sustainability of audit issues are meet and risk is mitigated for the respective areas. Ability to be highly organized and have wonderful interpersonal skills. They must work well under pressure and possess strong time-management skills. The COO team is clearly business driven and leverages its talented workforce to enhance operational efficiencies through assistance in the form of: technology resource demographics, CoCC rationalization, ORM Support, employee engagement, Power presentations and feeding the right business information – at the right time – and in the right format.

Responsibilities

• Strong understanding on the Risk/ Issue Management end to end process.
• Think strategically and drive change / execution, coordinating with the technology, operations, risk, and control functions to improve process and end-to-end objectives of strategic programs and aligned issues and risk portfolio.
• Partner with the technology and support teams to understand the residual risks that exist after issues are identified and resolved.
• As an Issue QA Lead, validate the overall action plan, evidence for Direct and Indirect MRAs, RLOB, Sev 1,2,3 (Audit issues/ Self-identified/ Risk identified and Compliance identified) Open/ Closed/ Resolved issues across Global Tech

• Connect with FLU Owner/ TRO (Technical Risk Officer) to understand the issue, control weakness, solution implemented, measure the existing controls.
• Validate evidence provided for every control implemented/ or enhanced during the issue remediation.
• Ensure evidence supports sustainability control(s) that are ongoing and continues to be executed as part of BAU
• Drive mitigation for any potential deviations from the sustenance plan identified by working with FLU Owner(s) and TRO

• Develop a deep understanding of the current business environment and emerging risks across a federated environment.
• Work closely with Risk partners and drive best practices, initiatives that improve risk and resiliency management activities.
• Energetic self-starter with ability to work independently as well as leading or participating in a cross-functional team environment.
• Publish the reports, results along with observations and mitigated gaps.
• Good understanding of Enterprise Policies and Standards
• Strong understanding on the Quality Audit process
• Effective Communication - Strong interpersonal skills including verbal and written communication.
• Personal Development - demonstrates integrity, enthusiasm, and drive.

Requirements

Education - Any Graduate/ Postgraduate

Certifications If Any

• CISA
• Internal Auditor

Experience: 14+

Foundation Skills:

• Effective leadership, interpersonal and communication skills
• Analyzing and interpretation skills
• Excellent problem-solving skills
• Excellent time management skills
• Good knowledge of techniques for planning, monitoring, and controlling program
• Good experience in SDLC, Agile methodology.
• Good experience in scrum master, BCM, FLU.
• Project Management, SOC operations, Incident & Change Management.
• Strong experience in Quality testing.
• Quality Improvement Programs (Defect Management Process / System Test Lifecycle Development/ Test Only projects status report)
• Review of Test Plan, Test Scenarios and Test Case documents for completeness.
• Experience in Validation testing, PCI-DSS
• Vulnerability Assessment & Security Testing.
• Internal & External Audit.

Desired skills

• Excellent experience of Risk management framework.
• Excellent experience Information Security & Cyber Security.
• Cyber Security Audit.
• SOC1 and SOC2 audits.
• Information Security Governance & Information Security Risk Assessment.
• InfoSec compliance, Audit & tools.
• DLP incident management processes.
• Data & System Security.

• Ability to find ways of solving or pre-empting problems.

• Proficiency in Microsoft Office software, including Word and Excel
• Organizing events, such as informational meetings

• Ability to work to deadlines, under pressure.

Work Timings- 11.30 AM to 8.30 PM IST (Need to flexible as per business need)

Job Location – Hyderabad & Chennai