Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for complex activities supporting the assignment, sourcing, gathering, furnishing and movement of financial and client information and data. Key responsibilities include end-to-end ownership of issue resolution, working across multiple operations and product specialists, and ensuring procedures are clearly documented and up to date. This role also may support projects and initiatives and prepare executive-level reports and presentations, while providing deep subject matter expertise.

Responsibilities:

• Performs complex activities supporting the assignment, sourcing, gathering, furnishing and movement of financial and client information and data according to the established guidelines and procedures
• Leads end-to-end resolution of complex client issues and inquiries, including research, escalation and approvals for items with high levels of monetary risk
• Drives execution of complex financial and non-financial client transactions
• Supports process improvements, requirements, and initiatives across multiple stakeholders
• Performs quality assurance reviews, testing and training to ensures high performance accuracy of performance metrics and quality standards
• Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation
• Reviews and updates procedures as needed to ensure they are accurate and up-to-date

Job Summary

Responsible for day-to-day analysis, research and resolution of complex and varied business partner requests.  Functions include administering defined procedures, analysis, business rules and non-standard procedures.  Takes active and consistent ownership of all aspects of the position including meeting deadlines and time management as it relates to work queues.  This ensures that are no gaps in efficiency and productivity.  Should have thorough understanding of the business unit's operations processes and implications on other groups within the operations function. Knowledge acquired through increasingly responsible operations analysis work and on the job training.  Responsible for maintaining subject matter expertise, clearly recognized as an expert by peers and provides guidance and direction to other associates. 

Responsibilities:

• Support for one or more Lines of Business (i.e. Global Markets,  Global Banking LOBs)
• Complete work to current standards of accuracy, timeliness and volume and ensure that Service Level Agreements are met.
• Will take ownership of issues and follow through to ensure issues are resolved in a timely and accurate manner.
• Apply business perspective and knowledge of Bank of America business practices and procedures to solve business data requests and problems.
• Build and maintain close working relationship with internal clients.  Understand their relationship with the Bank’s customers and prospects. 
• Display behaviors including, but not limited to customer/client focus; development of solutions that create value for the customers; inspires and motivates the team to constantly raise the bar; work across the Organization to build effective problem solving relationships; adapts quickly to new demands and challenges.
• Expected to take on and resolve the most complex client relationships, problems and issues.
• Assists in training and development of new associates and entry-level positions.
• Lead and/or monitor projects as needed.
• Identify opportunities and make recommendations for process improvements.  Assist with, or coordinate, the implementation of change as needed.
• Develop and achieve challenging performance goals in support of individual development and organizational goals.  Monitor and track progress of goals.
• Demonstrate excellent judgment in making independent decisions and performing tasks.
• Serve as subject matter expert for business partners and customers, as applicable.

Required Skills

• Effective communication skills
• Excellent research skills using internal and external tools, Prior Global Markets experience
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds
• Must be able to work independently and is not afraid to make a decision and act on it
• Ability to manage competing responsibilities within defined SLAs

Skills:

• Account Management
• Attention to Detail
• Customer and Client Focus
• Problem Solving
• Written Communications
• Analytical Thinking
• Controls Management
• Prioritization
• Result Orientation
• Mentoring
• Research
• Trade Operations Management

Shift:

Hours Per Week: