Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Reports to Operations Team Lead or Operations Manager. This position is the working lead for a small unit or section of the company's internal operations activities. Responsibilities focus on the day-to-day resolution of problems and execution of transactions within a specific operation unit requiring immediate and frequent involvement with unit activities. Requires basic operations knowledge with work experience in a high-speed production environment.  Typically has 2+ years of Operations experience.  Must be able to prioritize daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures.  May provide guidance and direction to less experienced team members.

Shift: 2nd shift Monday through Friday 3:00pm to 11:30pm

Responsibilities:

• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

Required Qualifications:

• 2 + years of Experience working in a fast-paced production environment.
• Strong personal skills with a proven ability to communicate verbally and in writing to build relationships at all levels and the ability to succinctly convey information
• Demonstrated organizational skills with emphasis on prioritization and multitasking
• Demonstrated attention to detail.
• Ability to work in a fast paced environment and influence horizontally across the organization
• Demonstrated skills in MS Excel
• Proven ability to engage with and influence others
• Effective communication skills (written and verbal) - Proven ability to quickly build trust and credibility
• Proven ability to assess needs of clients and recommend appropriate solutions/interventions
• Proven ability to work collaboratively on a team and with key partners
• Proven ability to listen and probe for clarity and understanding

Desired Qualifications:

• Goal and results oriented
• Strong follow-through skills
• Computer/technical literacy and proficiency in Microsoft Word, PowerPoint, Excel
• Analytical, problem-solving skills
• Demonstrable success in supporting large-scale projects.
• Ability to execute independently

Skills:

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking

Shift:

Hours Per Week: