We are the Microsoft 365 Customer Upskilling Team, and we manage some of the largest help and learning sites in the world. Our content serves half a billion visitors a month and plays a crucial role in helping our customers succeed with Microsoft’s products and services. Our diverse global team is constantly innovating and trying new things, so a natural curiosity and willingness to learn will help you thrive in this rapidly changing discipline.    

As a Content PM, you’ll be managing the content strategy, quality, and delivery for multiple products, with a focus on Copilot experiences for customers and business users all over the world. You’ll work closely with internal stakeholders and build an internal community of content contributors that delight learners with optimised, short-form experiences. You’ll define a rhythm of business to keep everyone informed and drive for results across leading learning platforms like support.microsoft.com and Copilot Academy

This is a highly collaborative role requiring strong communication and leadership skills, a deep understanding of customer needs, content best practices, learning and instructional design principles, and analytics.    

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.