In the Consumer Sales Organization (CSO), our purpose is to earn fans and drive growth by building emotional connections to delight and empower everyone. We engage with consumers globally throughout their shopping journeys, navigating both physical storefronts and digital visits across Direct and Partner Channels in Gaming, Windows, M365, and Surface. Together with our ecosystem partners, we strategize and implement plans for customer engagement and economic growth.  As a member of our team, you’ll be part of growing a multi-billion-dollar business, charting new areas of innovation, and impacting billions of lives around the world. You also will be a part of a culture centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. If that appeals to you, it’s an exciting time to be here in CSO. The Influence team delivers training, content, advocacy, and education to our network of Microsoft retail partners and their sellers.

As the Partner Marketing Influence (Training) Lead, Surface, you will play a pivotal role in developing the Surface-specific storytelling and sales motion which is then deployed to training materials & vehicles for the Surface product category. You will design comprehensive learning plans to enhance the skills and knowledge of our partner sales professionals and field labor teams. Leading and coordinating marketing stakeholder groups, gathering and analyzing business insights, and implementing content gamification to boost participation and motivation will be key aspects of your role. Additionally, you will conduct data and performance analysis and ensure financial accuracy and accountability in budget management. 

In this role, developing and updating seasonal training bill of materials (BOM) for partner sales pros, including product guides, training decks, online learning plans, and sales strategies, will be essential. You will develop an editorial calendar of content, working closely with the content creation team, to produce top-tier sales training assets for Surface, ensuring alignment with marketing objectives. Additionally, designing and implementing comprehensive Learning Plans to enhance seller product knowledge and foster brand loyalty will be a significant part of your responsibilities. 

Leading and coordinating Surface marketing stakeholder groups, ensuring alignment of business priorities with retail pro training and consumer influence content, will be crucial. You will gather and analyze key business insights from partner sellers and field labor teams, providing regular WOTS (word-on-the-street) reports. Enhancing the knowledge, skills, and attitudes of Microsoft field labor teams through targeted training programs and workshops will be another important responsibility. 

You will conduct thorough data and performance analysis of Surface training initiatives and field landing to identify areas for improvement and optimize training effectiveness. Additionally, implementing content gamification and diversifying engagement mechanics to enhance participation and motivation among field labor teams and partner sales pros will be key.  Ensuring consistent compliance in purchase order (PO) management, budget management, and expense reporting to maintain financial accuracy and accountability will also be part of your role. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.