The Cloud & AI organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. Microsoft is one of the largest enterprise service companies in the world.

We are hiring a Telemetry Engineering Operations Manager for the Telemetry Engineering team! This role plays a pivotal part in orchestrating the intake, triage, and execution of telemetry-related requests across engineering, product, and operational domains. It ensures that telemetry processes are scalable, standardized, and responsive to evolving business needs by driving the development of Standard Operating Procedures (SOPs), managing service onboarding, and coordinating cross-functional handoffs. The Operations Manager partners closely with engineering leads, product managers, and stakeholders such as the Global Hunting, Oversight, and Strategic Triage (Ghost) team and the Infrastructure and Configuration Engine (ICE) team to clarify ownership boundaries, resolve solutioning gaps, and maintain accountability for request fulfillment. By systematizing intake paths (e.g., predefined services, engineering asks, and ambiguous cases), the role enables efficient routing, reduces ad hoc decision-making, and supports strategic initiatives like heartbeat monitoring and backlog reduction. Success in this role requires proficiency in process design acumen, stakeholder engagement, and the ability to translate complex workflows into actionable playbooks that enhance telemetry reliability, compliance, and data aggregation at scale.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.