Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.   

With over 17,000 employees worldwide, the mission of the Customer Success Unit (CSU) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CSU and help us build a future where customers achieve their business outcomes faster with technology that does more.   

As a Customer Success Manager (CSM) supporting Dragon Copilot, you will be the strategic partner and operational lead for healthcare clients adopting Microsoft’s ambient and generative AI clinical documentation solution. You will build, maintain and grow customer relationships through implementation, driving adoption, growing revenue and ensuring long-term success by aligning Dragon Copilot with clinical workflows, EHR systems, clinical documentations systems and organizational goals.