With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Strategy and Operations (S&O) team is dedicated to driving strategic vision and operational excellence across CE&S. We aim to enhance our company''s edge by leveraging market insights, fostering innovation, and ensuring seamless execution of strategic initiatives. Within S&O, the Product Lifecycle and insights team is focused primarily on Day-0 readiness.

As a member of the Product Lifecycle NPI team, the focus of this role is Day-Zero readiness for Customer Service & Support (CSS) and Customer Success Unit (CSU). We are seeking a highly skilled and motivated Technical Program Manager (TPM) whose primary focus will be WINDOWS OS to join our dynamic team. The ideal candidate will have a strong background in artificial intelligence, project management, and cross-functional collaboration. As an OS TPM, you will be responsible for driving the development and implementation of WINDOWS OS release use cases relevant for CSS & CSU, ensuring they are delivered on time, within scope, and with high quality.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.